Refunds follow our Returns policy. In summary:
- Unused products returned within 15 days (approved through My Account > Returns) may be refunded to the original payment method.
- Restocking fees (typically 20%) and non-refundable outbound shipping may apply.
- Late or discretionary returns may receive store credit only.
- Tools, electrical, installed, clearance, and special-order items are generally non-returnable.
See the full Returns page for conditions. Kenya consumer protection laws may provide additional rights that cannot be waived.
To start a refund, sign in and open My Account > Returns. After 15 days, contact us with your issue.
Vehicle software and maintenance enquiries
The product-return information above concerns physical goods. For a vehicle-software or maintenance booking, contact us with your booking number and the issue. See our Booking Terms for the existing service-booking conditions.