Book a service
Five quick steps. Pay a KES 1,000 booking fee to confirm, which is credited to your bill. You pay the rest at the service, after approving the final quote.
- Written quote before work
- Cancel online anytime
- Parts from our own shop
- Our garage on Kangundo Rd
- Vehicle
- Services
- Location
- Date & time
- Review
Booking FAQ
How long will my service take?
Each service shows an approximate job time (marked as an estimate). Longer jobs reserve consecutive hours in our calendar. Your technician confirms the timing when your booking is confirmed, and tells you if extra work is found.
Can I wait at the garage, or should I drop the car off?
Short jobs such as wheel balancing or a battery test are often done while you wait. For longer jobs we recommend dropping the car off. Choose “Drop-off at our garage” when you book, and our team will tell you if waiting on site is practical.
Do you collect the car from my home or office?
Yes, in the Nairobi area. Choose “Vehicle pickup from my address” and enter the address. Any pickup fee depends on distance and is confirmed with you before the booking is confirmed. Nothing is charged automatically.
Where is your garage?
Ground Floor, Midax Plaza, Kangundo Rd, Njiru, Nairobi. The services page and the side menu have a Google Maps link.
Do I need an appointment, or can I walk in?
Booking online holds a time slot for you and is the fastest way to be seen. Walk-ins depend on how busy we are that day, so we recommend booking, even if it is for later the same day.
Is the price shown the final price?
No. The price shown is a guide estimate. Services marked “Quote on request” are priced for your vehicle. We give you the final price before any work starts, and nothing extra is done without your approval.
Is there a booking fee?
Yes. You pay a KES 1,000 booking fee online to confirm your slot. It is deducted from your final service bill, so it is not an extra cost.
Do I pay a booking fee to fit a part I bought from you?
No. If the main job is fitting a part you bought from Supreme Autoparts, there is no booking fee. Tick “I bought the part from Supreme Autoparts” and enter your order number with the email or phone used on the order (no login needed), or use Book fitting on your order page. Labour is still quoted as normal. One fee-free booking per part on the order. If the part has not arrived yet, pick a date on or after its expected delivery or pickup.
Will I get the booking fee back if I cancel?
Yes, if you cancel at least 24 hours before your appointment, or if we cancel. For later cancellations and no-shows the fee may be kept. See the Booking Terms.
How do I find my booking?
Every booking has a booking number (for example SA-BK-261016-AB12). Enter it with your email under Manage booking, or open My Account → Service bookings.
When and how do I pay?
You pay the booking fee online at checkout when you book. You pay the rest at the service, after approving the final quote. Accepted payment methods for the balance are confirmed with your booking.
What parts do you use? Can I bring my own?
We fit parts that match your vehicle’s specification, and you can buy them from our shop. Each service page suggests matching parts. If you want to bring your own parts, mention it in the booking notes so the technician can check them first.
Is there a warranty on the work?
Any parts warranty is the manufacturer’s, and the terms vary by part. A workmanship warranty, where it applies, is confirmed in writing with your booking. We don’t promise any cover that isn’t on your confirmation.
How do I cancel or reschedule?
Use Manage booking (booking number + email), the links in your emails, or My Account → Service bookings. Reschedule picks a new slot and moves your booking. Fee refunds follow the cancellation window in the Booking Terms.
How often should my car be serviced?
Follow the service intervals in your owner’s manual. They depend on your engine, oil type and driving conditions. Heavy traffic, dusty roads and towing usually mean shorter intervals. If you’re not sure, book a Full Service or Diagnostics and we’ll advise you.
Will I be told if more work is needed?
Yes. If the technician finds something else, we contact you with the details and a price, and only go ahead if you approve it.
What do I need to bring?
Bring the vehicle, its keys (including the wheel-lock key if you have one), and your service book if you have it. Remove valuables before drop-off or pickup.