Booking Terms & Policies
Plain-language terms for car service bookings. Last updated 14 October 2026.
Who we are
Car services are provided by Supreme Autoparts (Standard Driveworks, BN-93S9AZEJ), at Ground Floor, Midax Plaza, Kangundo Rd, Njiru, Nairobi. These terms apply together with our store Terms of Service.
Booking fee
A booking fee of KES 1,000 is paid online through our secure checkout to confirm your appointment. The fee is not an extra charge: it is deducted from your final service bill. Your booking is only confirmed once the fee is paid, and unpaid bookings are released after 2 hours. There is no booking fee for fitting a part you bought from us (see below).
No booking fee for parts bought from us
If the main job of a booking is fitting or installing a part you bought from Supreme Autoparts, there is no booking fee and the booking is confirmed straight away. The order must be paid (processing, on hold or completed), and the email or phone on the order must match. Each part on an order gets one fee-free fitting booking. The waiver covers only the booking fee: labour and any other work are quoted as normal, and other services added to the same visit are included with no fee. If the part is still on its way, the appointment must be on or after its expected delivery or pickup date. If the order is later cancelled or refunded, the waiver ends and the normal booking fee is due to keep the appointment. We may correct a waiver given in error.
Cancelling and rescheduling
You can cancel or reschedule online with your booking number and email. If you cancel at least 24 hours before your appointment, or if we cancel for any reason, the booking fee is refunded to your original payment method. If you cancel later than that, or you don't attend, the fee may be kept. You can reschedule once without charge within the same window. The 24-hour window is the current setting and may be updated; the window shown when you book applies.
Late arrival and no-shows
Please arrive at your slot time. If you are more than 30 minutes late, we may need to move you to the next free slot. If you neither arrive nor contact us, the booking counts as a no-show and the booking fee may be kept.
Estimates, final price and extra work
Prices shown online are guide estimates or “quote on request”. Before starting, we give you the final price for your vehicle. We will not do any extra work, or go above the agreed price, without your approval by phone, WhatsApp or in person.
Customer-supplied parts
You may bring your own parts if you say so in the booking notes. We check that they are suitable before fitting them. We can refuse parts that look unsafe, used or wrong for the vehicle. Parts you supply are not covered by any parts warranty from us, and any workmanship cover for that job is confirmed on your job card.
Drop-off, pickup and liability
For pickup bookings, any pickup fee is confirmed with you before the booking is confirmed. Our driver checks the vehicle’s condition with you at handover. Please tell us about existing damage or warning lights. Our responsibility for the vehicle while it is in our care is set out on your job card.
Keys and personal belongings
Please hand over all keys needed for the work, including any wheel-lock key. Remove valuables, cash and documents before drop-off or pickup. We cannot accept responsibility for personal items left in the vehicle.
Payment
The booking fee is paid online at checkout. The balance is paid when the work is finished, before the vehicle is released. Accepted payment methods for the balance are confirmed with your booking.
Uncollected vehicles
Please collect your vehicle on the day we tell you it is ready. If a vehicle is not collected, storage arrangements and any charges are confirmed with you on your job card.
Warranties
Parts are covered by their manufacturer’s warranty, where one applies. Any workmanship warranty, including its length and what it covers, is confirmed on your job card. No other warranty or guarantee is implied by these terms.
Your data and privacy
We use your name, contact details, vehicle details and booking history to manage your appointment, send confirmations and reminders, and keep service records. Booking events may be added to our internal calendar. We do not sell your data. See our Privacy Policy for your rights.
Changes and contact
We may update these terms; the version shown when you book applies to that booking. Questions: WhatsApp +1 917 437 5121, +254 714 498 451, or calvin@supremeautoparts.co.ke.