Supreme Autoparts takes payment disputes seriously. Please contact us before opening a chargeback with your bank or card issuer — we can usually resolve issues faster.
Contact us first
Email calvin@supremeautoparts.co.ke with your order number, the issue (wrong item, not received, damaged, unauthorized charge, etc.), and supporting photos if relevant. We aim to respond during business hours (Africa/Nairobi).
Friendly resolution
Depending on the case we may offer a replacement, partial refund, full refund, or RMA per our Returns and Refund policies.
Chargebacks
- Filing a chargeback without first contacting us may delay resolution and can result in order cancellation or account review.
- If a chargeback is filed, we may provide the card network with order evidence (invoices, delivery confirmation, correspondence, IP/device signals where available).
- Fraudulent or abusive chargebacks may be contested and may lead to refusal of future orders.
Unauthorized transactions
If you believe a charge is unauthorized, contact us immediately so we can investigate and secure the account.
Related: Terms of Service.